Privacy Policy

Effective Date: 19 July 2024

We at Adaptic.ai (together with our affiliates, “Adaptic.ai”, “we”, “our” or “us”) respect your privacy and are strongly committed to keeping secure any information we obtain from you or about you. This Privacy Policy describes our practices with respect to Personal Information we collect from or about you when you use our website, applications, and services (collectively, “Services”).

1. Personal Information We Collect

We collect personal information relating to you (“Personal Information”) as follows:

Personal Information You Provide

We collect Personal Information if you create an account to use our Services or communicate with us as follows:

• Account Information: When you create an account with us, we will collect information associated with your account, including your name, contact information, account credentials, payment card information, and transaction history.
• User Content: When you use our Services, we collect Personal Information that is included in the input, file uploads, or feedback that you provide to our Services.
• Communication Information: If you communicate with us, we collect your name, contact information, and the contents of any messages you send.
• Social Media Information: We have pages on social media sites like Instagram, Facebook, Medium, Twitter, YouTube, and LinkedIn. When you interact with our social media pages, we will collect Personal Information that you elect to provide to us, such as your contact details. In addition, the companies that host our social media pages may provide us with aggregate information and analytics about our social media activity.
• Other Information You Provide: We collect other information that you may provide to us, such as when you participate in our events or surveys or provide us with information to establish your identity.

Personal Information We Receive Automatically

When you visit, use, or interact with the Services, we receive the following information about your visit, use, or interactions:

• Log Data: Information that your browser or device automatically sends when you use our Services. Log data includes your Internet Protocol address, browser type and settings, the date and time of your request, and how you interact with our Services.
• Usage Data: We may automatically collect information about your use of the Services, such as the types of content that you view or engage with, the features you use and the actions you take, as well as your time zone, country, the dates and times of access, user agent and version, type of computer or mobile device, and your computer connection.
• Device Information: Includes name of the device, operating system, device identifiers, and browser you are using. Information collected may depend on the type of device you use and its settings.
• Cookies: We use cookies to operate and administer our Services, and improve your experience. A “cookie” is a piece of information sent to your browser by a website you visit. You can set your browser to accept all cookies, to reject all cookies, or to notify you whenever a cookie is offered so that you can decide each time whether to accept it. However, refusing a cookie may in some cases preclude you from using, or negatively affect the display or function of, a website or certain areas or features of a website. For more details on cookies, please visit All About Cookies.
• Analytics: We may use a variety of online analytics products that use cookies to help us analyze how users use our Services and enhance your experience when you use the Services.

2. How We Use Personal Information

We may use Personal Information for the following purposes:

• To provide, administer, maintain, and/or analyze the Services.
• To improve our Services and conduct research.
• To communicate with you, including to send you information about our Services and events.
• To develop new programs and services.
• To prevent fraud, criminal activity, or misuse of our Services, and to protect the security of our IT systems, architecture, and networks.
• To carry out business transfers.
• To comply with legal obligations and legal processes and to protect our rights, privacy, safety, or property, and/or that of our affiliates, you, or other third parties.

Aggregated or De-identified Information

We may aggregate or de-identify Personal Information so that it may no longer be used to identify you and use such information to analyze the effectiveness of our Services, to improve and add features to our Services, to conduct research and for other similar purposes. We may collect aggregated information through the Services, through cookies, and through other means described in this Privacy Policy.

3. Disclosure of Personal Information

In certain circumstances, we may provide your Personal Information to third parties without further notice to you, unless required by the law:

• Vendors and Service Providers: To assist us in meeting business operations needs and to perform certain services and functions, we may provide Personal Information to vendors and service providers, including providers of hosting services, customer service vendors, cloud services, email communication software, web analytics services, and other information technology providers, among others.
• Business Transfers: If we are involved in strategic transactions, reorganization, bankruptcy, receivership, or transition of service to another provider (collectively, a “Transaction”), your Personal Information and other information may be disclosed in the diligence process with counterparties and others assisting with the Transaction and transferred to a successor or affiliate as part of that Transaction along with other assets.
• Legal Requirements: We may share your Personal Information, including information about your interaction with our Services, with government authorities, industry peers, or other third parties if required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation, to protect and defend our rights or property, to detect or prevent fraud or other illegal activity, to protect the safety, security, and integrity of our products, employees, or users, or the public, or to protect against legal liability.
• Affiliates: We may disclose Personal Information to our affiliates, meaning an entity that controls, is controlled by, or is under common control with Adaptic.ai. Our affiliates may use the Personal Information we share in a manner consistent with this Privacy Policy.
• Business Account Administrators: When you join a Adaptic.ai Enterprise or business account, the administrators of that account may access and control your Adaptic.ai account. In addition, if you create an account using an email address belonging to your employer or another organization, we may share the fact that you have a Adaptic.ai account and certain account information, such as your email address, with your employer or organization to, for example, enable you to be added to their business account.
• Other Users and Third Parties You Share Information With: Certain features allow you to display or share information with other users or third parties. For example, you may share conversations with other users via shared links or send information to third-party applications.

4. Your Rights

Depending on your location, you may have certain statutory rights in relation to your Personal Information. For example, you may have the right to:

• Access your Personal Information and information relating to how it is processed.
• Delete your Personal Information from our records.
• Rectify or update your Personal Information.
• Transfer your Personal Information to a third party (right to data portability).
• Restrict how we process your Personal Information.
• Withdraw your consent—where we rely on consent as the legal basis for processing at any time.
• Object to how we process your Personal Information.
• Lodge a complaint with your local data protection authority.

You can exercise some of these rights through your Adaptic.ai account. If you are unable to exercise your rights through your account, please submit your request to our support team.

5. Children

Our Service is not directed to children under the age of 13. Adaptic.ai does not knowingly collect Personal Information from children under the age of 13. If you have reason to believe that a child under the age of 13 has provided Personal Information to Adaptic.ai through the Service, please email us. We will investigate any notification and if appropriate, delete the Personal Information from our systems. If you are 13 or older, but under 18, you must have permission from your parent or guardian to use our Services.

6. Links to Other Websites

The Service may contain links to other websites not operated or controlled by Adaptic.ai, including social media services (“Third Party Sites”). The information that you share with Third Party Sites will be governed by the specific privacy policies and terms of service of the Third Party Sites and not by this Privacy Policy. By providing these links we do not imply that we endorse or have reviewed these sites. Please contact the Third Party Sites directly for information on their privacy practices and policies.

7. Security and Retention

We implement commercially reasonable technical, administrative, and organizational measures to protect Personal Information both online and offline from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. However, no Internet or email transmission is ever fully secure or error free. In particular, email sent to or from us may not be secure. Therefore, you should take special care in deciding what information you send to us via the Service or email. In addition, we are not responsible for circumvention of any privacy settings or security measures contained on the Service, or third-party websites.

We’ll retain your Personal Information for only as long as we need in order to provide our Service to you, or for other legitimate business purposes such as resolving disputes, safety and security reasons, or complying with our legal obligations. How long we retain Personal Information will depend on a number of factors, such as the amount, nature, and sensitivity of the information, the potential risk of harm from unauthorized use or disclosure, our purpose for processing the information, and any legal requirements.

8. International Users

By using our Service, you understand and acknowledge that your Personal Information will be processed and stored in our facilities and servers in New South Wales, Australia, and may be disclosed to our service providers and affiliates in other jurisdictions.

Legal Basis for Processing

Our legal bases for processing your Personal Information include:

• Performance of a Contract: When we provide and maintain our Services. If you do not provide this information, we may not be able to provide our Services to you.
• Legitimate Interests: In protecting our Services from abuse, fraud, or security risks, or in developing, improving, or promoting our Services.
• Consent: When we ask for your consent to process your Personal Information for a specific purpose. You have the right to withdraw your consent at any time.
• Compliance with Legal Obligations: When we use your Personal Information to comply with applicable law or when we protect our or our affiliates’, users’, or third parties’ rights, safety, and property.

Data Transfers

Where required, we will use appropriate safeguards for transferring Personal Information outside of certain countries. We will only transfer Personal Information pursuant to a legally valid transfer mechanism.

Data Protection Officer

You can contact our data protection officer at privacy@adaptic.ai in matters related to Personal Information processing.

9. Changes to the Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post an updated version on this page, unless another type of notice is required by applicable law.

10. How to Contact Us

Please contact legal@adaptic.ai if you have any questions or concerns not already addressed in this Privacy Policy.